We want to ensure your satisfaction! For that reason, we can accept returns for a period of 30 days since the purchase date. After that time, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Note that we handle returns only for products purchased directly through our website. If you make the purchase through Amazon, they are the ones handling the order so if you want to make a return you will need to contact them.
How to Initiate a Return
To complete your return, we require a receipt or proof of purchase. Email us at support@themindfulword.org for directions on where to ship your item(s).
If you’d like to exchange an item indicate the product details to us in your email.
You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@engagedlivingbooks.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.